Frequently Asked Questions

Answer all of your questions

Tuition, Refund, and Cancellation Policy

Once a student purchases an online course, no refunds or credits will be given. Online courses and practice exams expire one year from date of purchase. Students who register for online courses may be eligible to audit or review classroom based courses on a space available basis. Students should call the COMPASS REAL ESTATE ACADEMY office to ensure space is available before attempting to audit a course. Students who wish to transfer to the classroom course will be able to do so upon paying a $50 transfer and materials fee plus the difference between the classroom and online course tuition. Students transferring from a classroom course to an online course can do so upon paying a transfer fee. This fee may vary depending upon the course. All transfers must be approved by the school Administrator or Director. Classroom and online courses are different courses. Time spent in each cannot be transferred or interchanged. Any course materials will be shipped within 7 days of registration. Additional charges for shipping may apply to any materials being shipped outside of the Continental United States.
No refunds are given after the first break of any course scheduled for less than 15 hours. Any request for a re fund must be received no later than 30 days after the scheduled class start date. COMPASS REAL ESTATE ACADEMY does not charge a cancellation fee if student needs to cancel or re – schedule prior to the start of class. Students who do not show up for a scheduled class without prior notice (no show) relinquish their right to a refund. However, the student will have a class credit with COMPASS REAL ESTATE ACADEMY for one year from the date payment was made.
All cram course sales are final. No refunds are given after the student receives course materials. COMPASS REAL ESTATE ACADEMY does not charge a cancellation fee if you need to cancel or re-schedule prior to the start of class. Tuition on Cram courses is valid for 1 year from the date of purchase.
No returns or refunds on bookstore purchases including: books, videos, cd’s, dvd’s, calculators, f lashcards, etc. All sales are final. If an item is defective we will gladly exchange it for a new one of the same version within ten (10) days of purchase date. A check returned by students’ bank for any reason, will incur a service charge.

General Policies

A 10% study buddy program discount will apply for any group of two or more students that register at the same time for the same pre-license class. Both students must be pre – registered and tuition must be paid in full at least 24 hours prior to the start of class. No retroactive discounts will be given, and no study buddy discounts will be honored on the start date of the class.

Missing Mobile Purchase

If you purchased a course on iOS or Android, it’s possible that the course was not registered to your account. Please email your purchase receipt to

Multiple E-Mail Accounts

If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

If we decide to change our privacy policy, we will post those changes on our Home page link so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.